Frequently Asked Questions
If pelvic health concerns are impacting your life, you’re not alone—and you don’t have to keep searching. At The Source, we offer personalized, specialized care for men, women, and children across Hampton Roads, Eastern Shore, and Outer Banks, NC.
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Below are answers to some of the questions we’re asked most often. If you don’t see what you’re looking for, or would like more detail, we’d love to hear from you—please give us a call.
What makes The Source different?
At The Source Pelvic Health & Wellness, pelvic health is not an add-on—it’s all we do. We work closely with you to understand your goals and identify the root cause of your symptoms, so you don’t just feel better temporarily, but experience lasting improvement.
Every visit is a full 60-minute, one-on-one session with a Doctor of Physical Therapy who is specially trained in pelvic health. You’ll never be passed off to a technician or aide. Our care is hands-on, personalized, and delivered at a level we would want for our own friends and family.
We also believe your healing environment matters. Your sessions take place in a private, calm, spa-like setting, not a busy open gym—allowing you to feel comfortable, heard, and respected while discussing personal concerns.
Each appointment is thorough and intentional, and you’ll leave with a clear, personalized action plan to support your progress between visits. At The Source, pelvic health is our passion, and exceptional, individualized care is our standard.
How do I know I'm getting the best care?
At The Source Pelvic Health & Wellness, providing exceptional care is our mission. Our team is made up of Doctors of Physical Therapy who specialize exclusively in pelvic health, with 5–13+ years of dedicated pelvic health experience per provider and more than 25 years of combined expertise.
Our commitment to quality is reflected in our 5-star patient reviews and in the fact that people often travel long distances to receive care with us. Pelvic health isn’t just something we offer—it’s all we do. This focus allows us to stay current with the latest research, regularly pursue advanced continuing education, and apply evidence-based techniques tailored to each individual.
We also collaborate closely with other healthcare providers and have helped train and mentor pelvic health therapists throughout the Hampton Roads area, further reinforcing our role as trusted local experts. When you choose The Source, you can feel confident you’re receiving thoughtful, experienced, and up-to-date care from a team that is truly passionate about pelvic health.
What sets you apart?
A few things make treatment at The Source very different.
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Specialty Care - Every clinician at our practice works exclusively in pelvic health and has extensive post-graduate training with years of experience.
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Hour-Long Sessions - All our sessions are full-length with the specialist. You'll never see an aide, student or someone 'dabbling' in pelvic health.
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'Finding the Why' - Instead of just looking at the pelvic floor, we take a whole body approach to resolve symptoms and 'find the why' so they don't return.​
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Privacy and Comfort - You will always be seen in a spa-like private and serene environment without sharing your private matters in a busy, open gym space or from behind a curtain.
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Passionate Care - At the Source we live pelvic health, this is our passion instead of an add-on. We continually educate, collaborate, and learn to remain the top in our field.
Can you treat my problem?
Yes—we can. Pelvic health is our specialty, and with over 25 years of combined experience, we’ve worked with a wide range of pelvic health concerns. In our experience, anyone coming to us with pelvic health symptoms can benefit from a comprehensive evaluation and individualized care plan.
If you’re unsure whether pelvic floor physical therapy is right for you, we’re always happy to answer your questions. And because your care matters, we collaborate closely with trusted providers throughout the area. If additional treatments or medications are needed to support your progress, we’ll help guide you and coordinate care so you feel fully supported.
I've been to pelvic PT before, can you still help?
Absolutely. Many of our patients come to us after receiving pelvic floor physical therapy elsewhere. What often feels different at The Source is our personalized, root-cause approach. We take the time to look deeper at the “why” behind your symptoms and how your entire body may be contributing.
From your very first visit, we focus on identifying the source of the issue and creating a thoughtful plan tailored specifically to you. Even if you’ve tried pelvic PT before, our approach, expertise, and one-on-one care often provide new insights—and meaningful progress.
What is my first appointment like?
From the moment you arrive at The Source Pelvic Health & Wellness, you’ll be welcomed into a quiet, peaceful environment designed to help you feel at ease. You’ll meet your doctor of physical therapy—who will be with you for the entire course of your care—and head to a private treatment room where you can comfortably share your story, symptoms, and goals without feeling rushed.
Your first visit includes a thorough, head-to-toe evaluation, allowing us to understand how your pelvic health concerns connect with the rest of your body. Treatment often begins on day one, and you’ll leave with a clear, personalized action plan to support your progress moving forward.
We understand that starting pelvic floor physical therapy can feel intimidating. Our priority is to make sure you feel heard, respected, and comfortable throughout your visit. You’ll receive attentive, one-on-one care in a supportive, spa-like setting—so you can focus on healing with confidence.
Will I get to see the same specialist each visit?
Yes—absolutely. From your very first visit, you’ll work one-on-one with the same therapist who takes the time to truly understand you, your body, and your goals. We believe consistency matters, which is why your care is never passed between providers. This continuity allows for deeper understanding, more personalized treatment, and better results—so you can feel confident and supported at every visit
Will I ever be working with an aide or tech?
No. Every visit at The Source is one-on-one with your physical therapist. From day one and throughout your entire plan of care, you’ll work directly with the same dedicated expert who knows your case and is fully focused on you for the full length of each session.
We believe this level of personalized, hands-on care is the gold standard—and it’s the standard you can expect every time you walk through our doors
Do I need a prescription from my physician?
No—you can schedule your evaluation directly with us. A referral or prescription is not required to get started. We’ll complete a thorough evaluation during your first visit to understand your concerns and goals.
Before your appointment, we’ll send you electronic intake forms to complete ahead of time in our app, so when you arrive, we can focus fully on you and begin care right away. After your evaluation, we’re happy to communicate with your physician as needed so they’re aware of your care and can be part of your healthcare team if needed.
Getting started is easy—no extra steps or hoops to jump through.
How long are appointments?
Your first visit includes a comprehensive 75-minute evaluation, giving us ample time to listen, assess, and truly understand your needs. Follow-up visits are a full 60 minutes, allowing for personalized, hands-on care at every session.
We intentionally schedule longer appointments so you receive focused, one-on-one treatment without feeling rushed. This level of time and attention allows us to go well beyond the typical 20–30 minute therapist time often seen elsewhere, and ensures you receive consistent, high-quality care from a provider who knows you and your goals.
How long is your waitlist?
We do our best to see new patients as quickly as possible—because timely care matters. While availability can vary, most patients are able to schedule an evaluation within 2–3 weeks, and often sooner depending on flexibility.
If you’re ready to get started, we encourage you to call to schedule your evaluation today. If an earlier opening becomes available, we’re happy to accommodate whenever possible—our goal is to make sure your care begins when you need it.
Do you have flexible appointment times available?
Yes! We offer appointments beginning at 8:00 AM and as late as 5:00 PM to accommodate a variety of schedules. If you have a specific day or time that works best for you, we’re happy to schedule your visits in advance so you can count on a consistent appointment time that fits your life.
If you have questions about availability, just give us a call—we’re always happy to help find a time that works for you.
How do I get started?
Getting started is easy—just give us a call at 757-932-8977 or Complete a Contact Form. We’re happy to answer any questions you may have and help you find a convenient time for your initial evaluation. We may be with patients during your call. If that happens, please leave us a message. Every call is important to us, and we personally return each one as soon as possible. When we call you back, you’ll speak directly with a real person who understands pelvic health and is happy to answer your questions.
You don’t need a prescription or any testing beforehand. We’ll take care of a thorough evaluation during your first visit so we can understand your needs and create a personalized plan right away.
We look forward to helping you take the first step toward feeling better.